Privacy Policy

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This privacy policy outlines the ways in which we process your personal information to comply with the The General Data Protection Regulations (GDPR) which were put in place on 25th May 2018. Please read the following carefully so you can have a comprehensive understanding of our practises and working methods regarding your personal data, and how we will use it.

For the purpose of UK data protection laws, the data controller is: Gears London Ltd.

When we process your information, there are six enforceable principles of good practice by which we abide. These ensure that your personal information must be:

• processed fairly, lawfully and in a transparent manner
• adequate, relevant and limited to what is necessary
• processed in a manner that ensures appropriate security
• processed for specified, explicit and legitimate purposes
• accurate and kept up-to-date
• kept for no longer than is necessary

The types of personal information we may collect, process, store and transfer about you typically may include:

• Name
• Address
• Contact numbers
• E-mail address (if provided) 

We collect your personal information to provide and continually improve our services and to understand your car model & make.

How we collect information:

• Information You Give Us: We receive and store any information you provide us while booking our car services. Please note that this information is stored only for our personal use, and shared with any third party.
• Automatic Information: We automatically receive and store certain types of information when you come to our website, such as information about your use, including your interaction with content. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses the webpage and other content served by us.

We process your personal information to operate, provide, and improve the Services that we offer to our customers. These purposes include:

• Pick-up and delivery of your car: If you live within a 3 mile radius and opt for pick-up and delivery, we use your personal information to handle the services, deliver your repaired car, process payments, and communicate with your car services and repair, and promotional offers.
• Provide, troubleshoot, and improve our services: We use your personal information to provide functionality, analyse performance, fix errors, and improve the effectiveness and customer experience of Gears Ltd.
• Recommendations and personalisation: We use your personal information to recommend features, services, and repair parts that your car might need, to identify your preferences in terms of car make and model, and personalise your experience with our services.
• Comply with legal obligations: In certain cases, we have a legal obligation to collect and process your personal information.
• Communicate with customers: We use your personal information to communicate with you about your booking via different channels (e.g., by phone, email, chat).
• Advertising: We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
• Fraud Prevention and Credit Risks: We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers. We may also use scoring methods to assess and manage credit risks.
• Purposes for which we seek your consent: We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop the processing of your data for that purpose.

Information about our customers is an important part of our business and we do not sell our customers' personal information to others. Gears Ltd does not share your personal information with any third party. It is only for our business use.

We design our systems with your security and privacy in mind.

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
• Our devices offer security features to protect them against unauthorised access and loss of data. You can control these features and configure them based on your needs.

If you have any questions or objection as to how we collect and process your personal information, please contact us.

• You can choose not to provide certain information but then you will not be able to book online services with us.
• If you don't want to receive e-mail or other communications from us, you can unsubscribe from the list.
• The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. For more information about cookies, see our Cookies Notice.
• If you want to browse our websites anonymously, you may do so by disabling cookies on your browser.
• When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop any further processing of your data for that purpose.

Also, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact us.

We keep your personal information to enable your continued use of our Services, for as long as it is required to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you.

If you have any more questions, please feel free to Contact Us.